…but it is too funny. When you’re in business for as long as we have been, you have pretty much made every mistake possible at some point along the way, but we don’t recall our installation team ever hanging a sign upside down! We don’t know which one of our competitors handled this one – nor would we name them here – but hopefully they notice soon.
Business lesson: don’t take anything for granted. Employee training, job documentation, installation records, management review. Our installers are required to take a picture of the product upon completion, the job packets submitted for invoicing include the design proof, work orders and installation notes, and every job packet is checked by management. It does not stop human error, but it allows us to detect errors quickly – and fix them.