Month: December 2017

An unhappy experience for all of us, despite the added business

Posted on Friday, December 08, 2017

Dear Customer, we want to apologize. We have been flooded with requests to repair street and traffic signs, mailboxes, and business signs damaged by Hurricane Irma. Since September our team has been working long hours including Saturdays, to reset or retrieve, evaluate and quote, fabricate and weld, prep and paint, and reinstall signs throughout Southwest Florida – in addition to handling “normal” sign orders. Our second yard is filled with hundreds of signs pending repair and it seems that every time we return one batch to a community, another two join the pile.
Needless to say, many of you – our valued clients – are starting to grow impatient and enquire regularly and ever more forcefully about your signage. Please know that while you may not see any progress from your vantage point, we are returning neighborhoods and communities back to normal every day and this will happen with yours as well.
We were all caught by surprise by the magnitude of the damage Irma inflicted on trees, fences, and signs, and we admit it took some time for us to get “into a groove” to handle the logistics with some efficiency. We have hired extra personnel, including through staffing agencies, but have found finding candidates challenging too: lots of landscaping, construction and trade companies are hiring for the same reasons. To make matters worse, we face challenges getting adequate supplies of some materials as Irma has stretched certain supply chains beyond the breaking point.
We cannot adequately express our deep gratitude for you calling us first, for your trust in our ability to “fix this”, for your patience and understanding in the face of long delays; but we want you to know we are fully committed to getting through this as fast as humanly possible. Our sincere apologies for at times being unable to provide meaningful information on completion dates, but we assure you that you are not forgotten.